Frequently asked questions about our web site hosting

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Frequently Asked Questions

How do I add a Thrifty Hosting link to my home page?
What payment options do I have?
Do you host multi-level marketing businesses?
How do I register my domain name?
What should I name my default home page?
Can I have more than one login account per hosting plan?
What DNS servers should I use when I transfer my domain?
I forgot my password or need you to give it to someone else. Can you give it to me?
What if I need support?
Where are your servers located?
Can I have my own DNS servers (ns1.yoursitename.com ns2.yoursitename.com)?

How do I add a Thrifty Hosting link to my home page?: Please visit our link to us page and select the a text link or a banner that is best for your site.

What payment options do I have?: We accept payments via VISA, Master Card, American Express. We also accept payments via checks drawn on a U.S. bank and PayPal. Accounts paid for by check or PayPal are not processed until payment is received. We do not accept Electronic Fund Transfers.

Do you host multi-level marketing businesses?: Multi-level marketing, money making schemes and anything that is "too good to be true" are considered a questionable site. While we will host these sites we require that you sign a form accepting our acceptable use policy before email services will be provided. We will not host any site that we feel will violate our acceptable use policy. If you are unsure please contact our sales department and ask.

How do I register my domain name?: You can register your domain name as part of our sign-up procedure.

What should I name my default home page?: Your default home page should be called either
index.htm (On Unix)
or
default.htm (On Windows)

Can I have more than one login account per hosting plan?: There is only one login account per hosting plan.

What DNS servers should I use when I transfer my domain?

Unless told otherwise in our configuration email you should use the following DNS servers:

Server Name		Server IP Address
ns1.thriftyhosting.net		209.221.150.3
ns2.thriftyhosting.net		64.191.47.210

as your DNS servers.

I forgot my password or need you to give it to someone else. Can you give it to me?: In order to provide a User ID/Password for any domain or to change a password for a server or mailbox we need to be able to determine that you are who you say you are. You can do this one of three ways.

1. Provide the last 4 digits of the credit card used to pay for the server. If you pay by check specify check and the last check number issued to us. Send this information to support.
or; 2. Fax your request on a company letterhead, signed by an officer or owner of the company. Our fax number is: 1-425-392-9736

Without this information we are unable to provide any password or logon information or change a password.

What if I need support?: Support is available via our helpdesk 24 hours a day, 7 days a week. You can also call our business office during normal business hours (8 AM - 5 PM PST).

Where are your servers located?: Our servers are located in the Westin Building in Seattle, Washington. The Westin building is were all of the major data lines coming into the NW terminate, providing us with great connectivity.

Can I have my own DNS servers (ns1.yoursitename.com & ns2.yoursitename.com)?

Yes you can. You will have to modify your DNS registration by adding actual name servers to the domain. This is not the same thing as pointing your domain to a name server. You then need to point these name servers to our name servers. For example, if your name server were called ns1.yoursitename.com and ns2.yoursitename.com then you would want to point them to the following IP addresses:

Name Server		Server IP Address
ns1.yoursitename.com		209.221.150.3
ns2.yoursitename.com		64.191.47.210